{"ok":true,"request_id":"d7e996b6-b80a-49d9-89d0-9b5fcf286382","service":"twincity-ui","status":"ok","generated_at":"2026-03-08T03:00:00.000Z","schema":"twincity-handoff-brief-v1","filters":{"range":"120m","severity":"all","incident_status":"all","zone":"all"},"summary":{"visible_incidents":4,"open_incidents":2,"critical_incidents":2,"attention_count":1,"dispatch_count":1,"resolved_count":2,"ack_overdue_count":1,"resolve_overdue_count":0},"handoff":{"headline":"1 incident is past ACK SLA. Start the handoff with the attention lane.","focus_lane":"attention","suggested_owner":"dispatch-lead","top_zone":"aisle-b","top_type":"fight"},"priorities":[{"id":"evt-seoul-03","lane":"attention","severity":3,"type":"fight","zone_id":"aisle-b","incident_status":"new","latest_action":"detected","next_action":"Acknowledge immediately and dispatch the closest operator before the queue drifts further.","ack_sla_state":"missed","resolve_sla_state":"pending","minutes_open":41,"note":"푸드홀 다툼 의심"},{"id":"evt-seoul-01","lane":"dispatch","severity":3,"type":"fall","zone_id":"entrance","incident_status":"ack","latest_action":"ack","next_action":"Confirm operator ETA, record the blocker note, and resolve once the lane is stable.","ack_sla_state":"met","resolve_sla_state":"pending","minutes_open":8,"note":"출입구 앞 낙상 의심"},{"id":"evt-seoul-02","lane":"resolved","severity":2,"type":"crowd","zone_id":"checkout","incident_status":"resolved","latest_action":"resolved","next_action":"Capture the resolution note and keep the export snapshot aligned with the final timeline.","ack_sla_state":"met","resolve_sla_state":"met","minutes_open":15,"note":"결제대 혼잡"}],"operator_notes":["Pending ACKs that are already beyond the SLA are surfaced as missed to make shift risk explicit.","Resolve SLA starts only after ACK so attention-lane incidents do not inflate resolve risk prematurely.","Use the handoff brief before export so the next operator sees the same deterministic queue posture."],"route_bundle":{"report_summary":"/api/reports/summary","dispatch_board":"/api/reports/dispatch-board","report_handoff":"/api/reports/handoff","report_export":"/api/reports/export","reports":"/reports"}}